1. Purchase tickets

1. Passengers can choose to take the bus with a ticket, and pay according to the announced fare and charging method, which will be handed over when boarding the bus.

2. The ticket provided to the passenger should record the name of the operator, the name of the starting and ending stations, the starting and ending sections of the route, the ticket type, fare, ticket number and period of use. If the ticket face cannot contain the matters that should be recorded in the preceding paragraph, it may be replaced by electronic information such as the Internet for passengers to inquire.

3. When purchasing a ticket, passengers should check the name of the operator, the name of the starting and ending stations, the starting and ending sections of the route, the ticket type, the fare, the ticket number and the period of use stated on the ticket. If there is an error, you should immediately report it to the conductor for replacement or refund, and it will not be accepted afterwards.

4. The validity period of the ticket is limited to riding on any corresponding train within the period of use stated on the ticket. The ticket is valid only for the train specified on the ticket on the day of travel.

5. The bearer tickets provided to passengers (such as various types of multi-trip tickets, etc.) should record the name, address, unified number, name of the person in charge, denomination or route section used, number of times, issuance number, method of use, and the performance guarantee content of the operator. If it is difficult for the bearer ticket to fully present the matters that should be recorded in the preceding paragraph, it may only record the information of the issuer, performance guarantee method and consumer service hotline, and disclose the remaining items in writing or other reasonable ways for travelers to inquire at any time.

6. Holders of preferential tickets should take the initiative to present their preferential identity documents for inspection. Those who fail to use the preferential ticket in accordance with the regulations will have to pay the full fare for the entire route.

7. Objects to which preferential tickets can be used:

(1) Regulations on preferential tickets for the elderly, persons with disabilities and children’s tickets:

Elderly people who are over 65 years old and hold a National Identity Card or Senior Citizen Card. A person with a disability who holds a disability certificate and one necessary companion. Child tickets:

Free: Those who are under 115cm in height, or those who are over 115cm in height but under 6 years old, upon presentation of ID. Half ticket: Those who are over 115cm tall but under 150cm, or over 150cm tall but under 12 years old, upon presentation of their ID. Children who are free of charge must be carried by passengers who have purchased a full ticket or are adults. Each passenger is limited to two children who are free of charge. Those who exceed the limit must purchase half a ticket. Passengers over 4 years old must use seat belts.

(2) Requirements for student preferential tickets: students with official student status and student ID cards.

8. The company sells various types of tickets according to the different needs of passengers. The usage regulations and restrictions are stated on the tickets, and passengers should use them in accordance with the regulations.

1. If a passenger travels without a ticket or holds an invalid ticket, the fare shall be charged at the passenger's departure station; if there is no justifiable reason, an additional 50% of the fare (adjusted according to relevant regulations) may be charged.

2. When passengers apply for a refund, if the ticket is not numbered, they should apply to the station for a refund of the fare before the last train departs on the valid date, without deducting the handling fee.

When a bearer ticket is refunded, the discounted price difference on the used bearer ticket will be cancelled, and the balance will be refunded after making up the original fare difference.

3. When passengers get off the bus, they should hand over their tickets to the station staff for collection. How to handle the additional fare if the ticket is lost during the itinerary or if you board the train beyond a station:

(1) If a passenger loses his ticket, he should explain it to the station staff and replace the ticket at the fare originally purchased by the passenger.

(2) Passengers traveling beyond a station should pay a fare based on the fare from the station they crossed to the destination station.

(3) If a passenger's ticket is lost and the passenger finds it before getting off the bus to collect the ticket, the operator shall refund the fare paid.

(4) Passengers who lose their tickets on a train with no stops on the way do not need to replace the tickets.

4. What to do if you miss the shuttle bus:

(1) Passengers who mistakenly take the shuttle bus will be charged a fare based on the missed mileage and will be sent back to the original departure station or the connecting station closest to the original route for free. The original ticket purchased will be marked with "wrong route" and the passenger will be refunded. There is no handling fee for refunding or exchanging tickets.

(2) If a passenger is unwilling to return to the departure station or connecting station, the difference between the fare for the missed section and the original fare should be paid or refunded respectively.

5. Replacement or refund of tickets with wrong grade or repeated seat allocation:

(1) When purchasing a ticket, passengers should check whether the date of travel, departure and destination names, bus class and fare paid on the ticket are consistent with the fare. If there is a mistake before getting on the bus, you can ask the conductor for a replacement or refund.

(2) If the ticket is reassigned, the passenger may request to reassign the seat or ask the driver to arrange the seat; if the passenger does not accept the request, the passenger may request a refund of the ticket and a full refund. For passengers who are unable to take the shuttle bus and take other trains, the operator should provide a discount of less than 20% off the fare of other trains.

1. Persons suffering from infectious diseases.

2. Children who are too young and left unescorted.

3. Those who are drunk, appear to be crazy, swear and make noise, or are likely to endanger themselves or others or harass others.

4. Carrying contraband, dangerous goods, items that are easily spoiled or damaged, items that are unclean or that can easily contaminate other objects, and disgusting items.

5. Animals that are not suitable for transport on passenger vehicles are not allowed to be carried, birds are not allowed to be carried, animals with peculiar smell or that are scary are not allowed to be carried, and multiple animals are not allowed to be forced to be placed in the same narrow space. However, this does not apply to guide dogs, deaf guide dogs, and physical assistance dogs carried by people with visual, hearing, and physical impairments, or puppies carried by professional trainers of guide dogs, deaf guide dogs, and physical assistance dogs when performing training. Highway bus passenger transport operators may charge half the ticket price for passengers carrying small animals in accordance with the restrictions on carrying small animals per trip and the charging points of the highway bus shuttle bus of the Ministry of Transport and Highways Administration.

1. When riding, please hold the handrail firmly, do not move around randomly, do not stand close to the door, and do not extend your head and hands outside the car. Please ring the bell in advance when getting off the car.

2. Priority seats shall not be occupied without reason.

3. Smoking is prohibited in the carriage.

4. In the event of an emergency, please use safety equipment according to the driver's guidance and operating instructions.

1. The shuttle bus's driving route map (including stops) and bus distances are marked on the stop signs. They all travel according to the route, stop and depart on time. However, adjustments may be made if the assembly area or temporary traffic control area is impassable, mechanical failure, climate change makes it impossible to travel, or other necessary circumstances

Changes will be made and announced at the station or mass media in due course.

2. When the shuttle bus is unable to transport passengers to the destination station due to reasons that are not attributable to the passengers, the company shall handle the matter in accordance with the following regulations:

(1) If a passenger wishes to get off the bus at the stopping point, the fare for the untraveled section shall be refunded.

(2) Passengers who wish to wait for the next bus at the stop location may take the next bus instead.

(3) Passengers who wish to wait at the stopping point to take another bus that can reach their destination may take another bus route.

(4) Passengers who wish to return to their original departure station should be returned to their original departure station free of charge and the full fare will be refunded.

(5) Returned tickets must be signed by the station staff, and the process and reasons must be noted.

1. Luggage and small items carried by passengers can be carried on board the bus if they can be placed under the seat or on the luggage rack without disturbing other passengers, and they should take care of them themselves. Our company's shuttle bus luggage compartments are only for passengers to store their luggage. There is no additional charge and we are not responsible for the storage.

2. The weight of each piece of luggage checked by passengers shall not exceed 30 kilograms, the maximum volume shall be 150 cubic centimeters, and the length shall be limited to the capacity of the carriage without hindering the safety of driving and the entry and exit of passengers. Those exceeding the limit may be refused carriage.

3. The luggage compartment of our shuttle bus is only for passengers to store their luggage. There is no additional charge and we are not responsible for the storage.

4. Bicycles must be disassembled or folded and packed in cartons or bicycle bags to be brought on board. We are not responsible for any damage or damage during transportation. Bicycles are considered special luggage and must be placed in the luggage compartment. Those who meet the requirements will be transported free of charge; those who do not comply will be refused transport.

5. Compensation for loss or damage to luggage, the maximum amount of compensation for each piece of luggage shall be based on the standard approved by the highway competent authority. However, if the passenger files a lawsuit for damages in the court, the compensation shall be based on the amount determined by the court.

If a traffic accident occurs while transporting passengers, causing injury or death to passengers or damage or loss of property, they shall be liable for damages. The amount of damage compensation shall be handled in accordance with the "Measures for Damage Compensation Amount and Medical Subsidy Payment for Traffic Accidents in the Automobile Transportation Industry".

If the damage suffered by the passenger exceeds the compensation provisions in the preceding paragraph, the passenger may still request compensation in accordance with civil law and other laws.

If the driving accident in Paragraph 1 is proven to be caused by force majeure or the passenger’s intention or negligence, the Company will not be liable for damages.

When the company may cause transportation delays (delays) due to road obstructions or other accidents, in addition to taking immediate remedial measures and making timely adjustments and replacements, the company should promptly notify passengers.

When the transportation is delayed (delayed) due to the reasons specified in the preceding paragraph, the relevant issues may be resolved through agreement. If the agreement fails, the matter shall be handled in accordance with relevant laws and regulations.

Things that should and should not be recorded in the standardized contract for bearer tickets in the highway (urban) automobile passenger transport industry

The so-called unregistered tickets for the highway (urban) automobile passenger transport industry refer to vouchers, chip cards or other indefinite tickets of a similar nature that record or deposit a certain amount, item or number of times in advance by the operator, and are issued by the holder by reminder , delivery or other methods, requesting the operator to deliver or provide services equivalent to the amount stated in the ticket (such as various multi-trip tickets pre-sold by current passenger transport operators, etc.), but does not include coupons and discounts issued free of charge by the operator (price) coupon.

The chip card mentioned in the preceding paragraph does not include multi-purpose cash stored value cards (such as Easy Card) or other chip cards with the same nature.

Matters to be recorded in the standardized contract for bearer tickets in the highway (urban) automobile passenger transport industry

1. Matters that should be recorded on the bearer ticket

Business name, address, unified number, name of person in charge. The face value of the bearer ticket or the route section and number of times used. Bearer ticket issuance number. Usage.

2. Consumer dispute handling appeal (customer service) hotline. (For example: telephone number, website address, national consumer service hotline 1950).

3. In case of fare adjustment on highway (urban) passenger routes, the bearer ticket can be refunded or compensated for the price difference according to the face value.

4. If the use method of bearer tickets needs to be changed, an announcement should be made to implement it within one cycle.

5. Bearer tickets can be refunded without charge. The preferential price difference of used bearer tickets will be cancelled, and the original fare difference will be made up.

* Matters that are not allowed to be recorded in the standardized contract for the bearer ticket of the highway (urban) automobile passenger transport industry

1. The period of use shall not be recorded.

2. It shall not be recorded that "the unused balance of the bearer note shall not be consumed."

3. No exemption from the obligation to provide services or additional fees (such as handling fees) shall be recorded.

4. Unreasonable usage restrictions such as restrictions on usage shifts shall not be recorded.

5. No clauses that allow the issuer to terminate the contract unilaterally shall be recorded.

6. It shall not be recorded that the issuer shall be exempted from liability for intentional or gross negligence in advance.

7. Matters that violate other mandatory and prohibited laws or are obviously unfair or deceptive shall not be recorded.

Things that should and should not be recorded in the standardized contract for passenger transport in the highway passenger transport industry

The highway passenger transport industry referred to in this matter refers to those whose business is to transport passengers by bus within the approved routes.

1. Things that should be recorded:

1. Matters that should be displayed on stations and vehicles:

(1) Matters that should be disclosed at the station: name of passenger transport operator, fare, charging method, shift time or interval (the first train departs from about 06:00 to the last train at 00:00, the interval between each train is about 15 to 20 minutes), route name And route number, stops, stereotyped contract and consumer dispute settlement appeal (customer service) hotline TEL: (02) 2556-9397. (If there is no station, it should be published on the website of the passenger transport operator)

(2) Matters that should be displayed at the bus shelter: name of the passenger transport operator, fare, route name and route number, stop, bus time or interval (the first train departs from approximately 06:00 to the last train at 00:00, and the interval between each train is approximately 15 ~20 minutes), consumer dispute handling appeal (customer service) hotline TEL: (02) 2556-9397.

(3) Matters that should be displayed on the sign at the stop: route, stops, shift time or interval (the first train departs from about 06:00 to the last train at 00:00, the interval between each train is about 15 to 20 minutes), consumer dispute resolution complaints ( Customer service) hotline TEL: (02)2556-9397.

(4) Matters that should be displayed in the carriage: charging methods, routes, stops, names of drivers and attendants, consumer dispute resolution and appeal (customer service) hotline TEL: (02) 2556-9397.

(5) Matters that should be displayed outside the carriage: should be disclosed in accordance with legal provisions (such as supervision regulations, etc.).

2. Matters that should be recorded on tickets provided to passengers (excluding prepaid electronic tickets):

(1) Name of passenger transport operator: Haotai Passenger Transport Co., Ltd.

(2) The name of the bus departure and destination stations: 2011 Taipei Transfer Station ← → Hsinchu Transfer Station.

(3) Route name and route number: 2011 Taipei City ←→ Hsinchu Transfer Station.

(4) Seat number (those who are seated without the correct number will not be recorded).

(5) Ticket types and fares.

(6) Ticket number.

(7) Shift (if there is no limit on shift time, it may not be recorded).

(8) Classification of shuttle bus (if there is no classification, it will not be recorded).

(9) Period of use (except for multiple-time tickets and round-trip tickets, there is no limit on the return trip, other ticket types can only be used on the same day).

3. Passengers should pay according to the fares and charging methods announced by the passenger transport operators.

4. Replacement or refund of tickets with wrong grade or repeated seat allocation:

(1) When purchasing a ticket, passengers should check whether the date of travel, the name of the starting and ending stations, the bus class and the price paid on the ticket are consistent with the fare. If there is a mistake before getting on the bus, you can ask the conductor for a replacement or refund.

(2) If the ticket is assigned to a duplicate seat, the passenger may request a new seat assignment or ask the driver to arrange the seat; if the passenger does not accept the request, the passenger may request a refund of the ticket and a full refund. Passengers who are unable to take the bus and take other flights may request a 20% discount on the fares of the other flights.

5. Validity period and handling fee for ticket refund and exchange:

(1) For refunds or exchanges for tickets that are not on the ticket number, you must apply to the station for a refund or exchange of fares before the last train on the valid date, without deducting a handling fee.

(2) Refunds and exchanges for tickets with the same train number should be processed before the departure (departure) of the train. Except that there is no handling fee for ticket exchange, handling fees may be charged for refunds, up to a maximum limit (set by the competent authority).

(3) If you are unable to catch the train after the train departs, you may apply for a replacement ticket that has not been reserved on the same day.

6. How to handle the additional fare collection for lost tickets and cross-station rides:

(1) If a ticket is lost, the passenger should explain it to the station staff and replace the ticket at the passenger's original fare.

(2) If a passenger crosses a station and takes the initiative to pay a fare to the station staff, the fare can be paid according to the fare from the station to the station where he or she has crossed; however, if a passenger pays a fare after being found out, in addition to the fare for the crossing, an additional fare will be charged. Fifty percent.

(3) If a passenger finds a lost ticket before getting off the bus to collect the ticket, the passenger transport operator shall refund the fare paid.

(4) If the ticket is lost during the trip for a train that does not stop at any station, there is no need to replace the ticket.

7. How to deal with passengers who mistakenly take the shuttle bus:

(1) Passengers who mistakenly take the shuttle bus will be charged a fare based on the missed mileage, and will be sent back to the original departure station or the connecting station closest to the original route for free. The original purchased ticket will be marked with "wrong route" and the passenger will be allowed to travel. There is no handling fee for refunding or exchanging tickets.

(2) If a passenger is unwilling to return to the departure station or connecting station, the difference between the fare for the missed section and the original fare should be paid or refunded respectively.

8. When the shuttle bus is unable to depart on time, an announcement should be made at the station; when the shuttle bus is suspended due to typhoon or other force majeure factors, an announcement should be made at the station and website, and the information should be released to the mass media. Passengers can exchange their tickets or receive a full refund.

9. If the shuttle bus is unable to transport passengers to the destination due to reasons that are not attributable to the passengers (such as road obstructions, traffic accidents, vehicle breakdowns, etc.) during the journey, ticket refunds or changes to other flights will be handled as follows:

(1) If a passenger gets off the bus at the stopping point, the fare for the untraveled section shall be refunded.

(2) Passengers who are waiting to board the next bus or other bus routes at the stopping point may take the next bus or other bus routes instead.

(3) Passengers who request to return to the original departure station shall be returned to the original departure station free of charge and the full fare will be refunded.

10. Passenger transport operators shall be liable for damages when encountering a traffic accident that results in injury or death of passengers or damage or loss of property. However, if it is proved that the accident occurred due to force majeure or the fault of the passenger, the passenger will not be liable for damages.

11. Consumer dispute settlement and appeal (customer service) hotline TEL: (02) 2556-9397.

2. Matters not allowed to be recorded:

1. The terms of the transportation contract shall not violate mandatory or prohibited provisions of the law or be obviously unfair.

2. It shall not be stipulated that the carrier may unilaterally change the transportation contract, and the passengers shall not object.

3. The application of the courts with jurisdiction over small claims stipulated in Article 47 of the Consumer Protection Law and Article 436-9 of the Civil Procedure Law shall not be excluded.

4. No agreement shall be allowed to exempt or limit the liability of the carrier.

5. It is not allowed to agree that advertisements are for reference only.

6. No agreement is allowed. Tickets sold are non-returnable and non-exchangeable.

7. It is not allowed to stipulate that passengers waive their right to litigate.